Effective Date: July 9, 2024
Website: https://easyonlinestore.uk
Introduction
At Easy Online Store, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help. This policy outlines the conditions under which we accept returns and provide refunds, ensuring that our processes are transparent and customer-friendly. Our goal is to provide a seamless shopping experience and to address any concerns you may have with your purchase.
Eligibility for Refunds and Returns
To be eligible for a refund, please ensure that:
- The item was purchased in the last 30 days.
- The item is in its original packaging, unused, and in the same condition that you received it.
- You have the receipt or proof of purchase.
Please note that items which do not meet these criteria will not be eligible for a refund.
Non-returnable Items
Certain items are exempt from being returned. These include:
- Custom-made or personalized products.
- Perishable goods such as food, flowers, or magazines.
- Downloadable software products.
- Gift cards.
- Health and personal care items.
- Items marked as “Final Sale” at the time of purchase.
Refund Process
Initiating a Return
To initiate a return, please contact our customer service with your order number and details about the product you would like to return. We will respond promptly with instructions on how to return items from your order.
Return Authorization
All returns must be authorized by our customer service team. Unauthorized returns will not be accepted.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Inspection and Approval
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The credit will be applied within a certain number of days, depending on your card issuer’s policies.
Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at contact@easyonlinestore.uk.
Sale Items
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us and send your item to our return address provided upon contact. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Shipping Costs
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Restocking Fees
In some cases, a restocking fee may apply. This will be communicated to you at the time of the return authorization. Restocking fees are typically 10% of the item’s purchase price.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with details of the product and the defect. We will work with you to resolve the issue promptly, including offering a replacement or a refund if applicable.
International Returns
For international returns, customers are responsible for return shipping costs and any customs or duties fees that may apply. Please ensure that the package is marked as a “Return” to avoid additional charges.
Refund Timelines
After your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Modifications to the Refund Policy
We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Contact Us
If you have any questions about our Refund Policy, please contact us at contact@easyonlinestore.uk.
By making a purchase, you agree to this Refund Policy. We reserve the right to modify this policy at any time. Any changes will be posted on this page.
Thank you for shopping at Easy Online Store!